shipping

At KILO we don’t like long lead times for design furniture. We strive to have most smaller pieces in stock and ship them the same day as you order. When a small item is not in stock we can produce it in just a couple of business days. Some specific (larger) pieces require a longer lead time of 1-3 weeks when not in stock due to their size or construction, please see the product detail page for specifics.

We ship our furniture world wide and strive to keep freight costs as low as possible while using simple, flat rates. If your country is not included in our list of countries in the check out page, please contact us and we will try to accommodate.

Below you will find an overview of our freight costs per ship-to zone and the flat fees for large and small items. On the product pages (listed in the bullet points section at the bottom of the page) you’ll find whether a product qualifies as a small or large piece.

When ordering multiple items, only the freight costs for the largest item in the order will be charged. More importantly, when your order exceeds 150 euros (Netherlands) or 2500 euros (EU only) shipping is entirely free.

Shipping zone Netherlands (domestic)

Small items: 7 euros
Large items: 15 euros
Local pick-up at our Amsterdam store: free

Free shipping on all orders above 150 euros

Shipping zone Europe

Small items: 20 euros
Large items: 50 euros
Special transport: 200

Free shipping on all orders above 2500 euros

Shipping zone Asia & Australia

Small items: 35 euros
Large items: 150 euros
Special transport: 350 euros

Shipping zone North America

Small items: 35 euros
Large items: 150 euros
Special transport: 350 euros

Returns

Not happy with your piece? We’re sorry to hear that, but no problem, just ship it back to us within 4 weeks of purchase and we will refund the purchase price no questions asked.

Do you have a quality issue, but you only found out after 4 weeks since purchase? No problem either; we stand by our product and offer life time warrantee on structural integrity. What does this mean? If any part of one of our pieces structurally fails we replace the broken part with no cost to you. Just let us know what happened to your piece, what part needs replacing and we will manufacture that part and send it out to you. Please note that this warrantee explicitly does not cover blemishes, stains, small chips or scratches due to normal wear and tear.