At KILO we don’t like long lead times for design furniture. We strive to have most smaller pieces in stock and ship them the same day as you order. When a small item is not in stock we can produce it in just a couple of business days. Some specific (larger) pieces require a longer lead time of 1-3 weeks when not in stock due to their size or construction, please see the product detail page for specifics.
We ship our furniture world wide and strive to keep freight costs as low as possible while using simple, flat rates. If your country is not included in our list of countries in the check out page, please contact us and we will try to accommodate.
Below you will find an overview of our freight costs per ship-to zone and the flat fees for large and small items. On the product pages (listed in the bullet points section at the bottom of the page) you’ll find whether a product qualifies as a small or large piece.
When ordering multiple items, only the freight costs for the largest item in the order will be charged. More importantly, when your order exceeds 150 euros (Netherlands) or 2500 euros (EU only) shipping is entirely free.
Shipping zone Netherlands (domestic)
Free shipping on all orders above 150 euros
Shipping zone Europe
Free shipping on all orders above 3500 euros
Shipping zone Asia & Australia
Shipping zone North America
At Kilo.nl, we prioritize your security and provide a variety of secure payment methods to ensure that your shopping experience is both convenient and safe. Below, you can find all the payment options available at our store.
Your trust is important to us, which is why we have implemented robust security measures across our payment platforms. Every transaction is protected by state-of-the-art security technologies, including SSL encryption, to safeguard your personal and payment information. We continually monitor our systems for vulnerabilities and perform regular security assessments to ensure that your transactions are completely secure.
For any further questions or assistance with your payment, please do not hesitate to contact our customer service team.
At Kilo.nl, we strive to ensure that you are completely satisfied with your purchases. However, we currently do not offer an exchange service. If you are not satisfied with an item, we welcome you to return it and receive a refund.
If you would like to replace an item, please return the original item for a refund and place a new order for the item you wish to receive. This ensures that you receive your new item quickly and that it is in stock.
For detailed information on how to return an item and to learn more about our return policy, please visit our Returns section. Our return process is designed to be simple and efficient, ensuring that your experience is hassle-free.
Thank you for shopping with us, and we look forward to serving you with quality products and excellent service.
Not happy with your piece? We’re sorry to hear that, but no problem, just ship it back to us within 4 weeks of purchase and we will refund the purchase price no questions asked.
Do you have a quality issue, but you only found out after 4 weeks since purchase? No problem either; we stand by our product and offer life time warrantee on structural integrity. What does this mean? If any part of one of our pieces structurally fails we replace the broken part with no cost to you. Just let us know what happened to your piece, what part needs replacing and we will manufacture that part and send it out to you. Please note that this warrantee explicitly does not cover blemishes, stains, small chips or scratches due to normal wear and tear.